At Traverse PC, we know that technical support is important to all of our users. Whether you need help in setting up the program or assistance with a specific survey, we are ready to help. There are several resources available to you here that will probably resolve your problem. If you still need assistance, you can always contact us directly by e-mail to tech@traverse-pc.com or by phone at (541) 997-9201 Ext. 252.
Choose Tools | Program Settings and select the Support tab. This dialog includes infomration about your version of TPC as well as your computer and operating system.
Contact Traverse PC and ask about attending a FREE web seminar. These live, in-person seminars can help you get up and running very quickly.
For assistance in areas not covered in the documentation and for requests for media replacement under the limited warranty, call or write:
TRAVERSE PC, INC.
Phone: (541) 997-9201
Fax: (541) 997-3546
E-Mail: tech@traverse-pc.com
Technical Support is available from 8:00 AM to 4:00 PM Pacific Time, Monday through Friday
Please have your program version number and release date available for the technical support staff. To find this information, choose Help, About TPC Desktop.
Note: Only registered users are eligible for technical support and program updates. You may be charged for technical support (see details below). Please call and ask about our current policy and pricing.
Here are some commonly requested Tech Notes. Other Tech Notes are available on our web site.
No CAD Zone Drawing Quick Start
No CAD Zone Drawings
TRV and DRV Files
Log onto our web site at http://www.traverse-pc.com and choose Support. You can download updates, print technical notes, send us a programming request and lots more.
You can update your version of TPC Desktop at any time, by logging onto our website at http://www.traverse-pc.com/ftpdesk.htm and choosing Support. Follow the instructions to download the current patch for TPC Desktop for Windows. The patch will include any program additions, changes and fixes for TPC Desktop. There is no charge to download the patch and no need to revalidate the program once you've installed the patch.
Now, installing a maintenance update is easier than ever. Just download the patch file, then double click it in Explorer and the patch takes care of the rest.
We know that sometimes you get stuck figuring out how to do something and just need help. We understand, and are glad to help. In an effort to provide technical support of the highest quality, all of our products come with a free 30-day technical support subscription. After this period, you can contact Traverse PC technical support in one of the following ways.
You can call for technical support at (541) 997-9201 Ext. 252 on a "Per Incident" basis. There will be a per incident fee charged to your credit card at the time of the call. (An incident is defined as a specific problem.) Once the specific problem is resolved the incident is considered over. Your incident will be routed to our expert technical support staff and will be resolved as quickly as possible.
You can also take advantage of our annual technical support subscription program. Your subscription will include:
Traverse PC introduces the TPC Connection. The Connection is now available when you own a current copy of TPC Desktop Professional, Premium or Personal Editions.
An annual subscription to the Connection provides Unlimited “Personalized” Technical Support (as in the Annual Subscription above), 2 Hours of On-Line Training, updated TPC Learning Guide set (once per year at time of purchase or renewal), free Program Updates for the year and the popular TPC Cap or TPC multi-tool.
First, the ability to call a skilled technician and get personalized assistance whenever you have a problem can save a lot of time and frustration. After trying some obvious things and checking out the new Electronic Help Feature, you can resolve your problem with one toll free phone call.
Technical Support at Traverse PC rises to a higher level - it’s Personalized. Members of the TPC Connection can “log-in” to our Tech’s computer and get “personalized” assistance by watching, on their own computer, as the tech shows them how to do a particular task. He can answer any questions as problems are resolved even faster. It’s like having our Tech right there with you - but you don’t have to feed him.
On-line Training can provide you the opportunity to get up and running quickly. Use it to learn the new features in an update or to train new staff. Each member receives four 30 Minute Sessions of On-line Training utilizing the same software and techniques used in the Connection’s “Personalized” Tech Support.
Here’s an extra for those who have seen those fantastic Traverse PC Caps - you get one when you get Connected.
For more details on Technical Support Subscriptions, the TPC Connection or any Traverse PC product, please contact us at (541) 997-9201 or (800) 460-3002.
Editions
Personal, Premium, Professional
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